Privacy Policy

Placeholder notice. This is a starting template for Fintavo's privacy policy and must be reviewed by legal counsel before the site goes live. It is not legal advice.

1. Who we are

Fintavo ("Fintavo", "we", "us") is a Canadian money services business dealing in virtual currency. For privacy questions, contact info@fintavo.ca.

2. Information we collect

• Identity & KYC data — legal name, date of birth, address, identification documents and beneficial-ownership details required to onboard you.
• Transaction data — details of trades, transfers, wallet addresses and settlement instructions.
• Contact data — email address and any information you send us.
• Technical data — limited log and device information when you use this website.

3. How we use it

• To provide our services and execute your instructions.
• To meet legal and regulatory obligations, including anti-money-laundering, sanctions screening and record-keeping.
• To protect against fraud and secure our platform.
• To respond to your enquiries.

4. Legal basis & retention

We process personal information to perform our contract with you, to comply with legal obligations, and for our legitimate interest in operating safely. We retain records for the periods required by applicable law, which for regulated financial records may be several years after a relationship ends.

5. Sharing

We share information only where necessary: with regulators and law enforcement where required, with service providers that support our operations under confidentiality obligations, and with financial institutions involved in settling your transactions.

6. Your rights

Subject to law, you may request access to, correction of, or deletion of your personal information. Some data cannot be deleted while we are legally required to retain it. Contact info@fintavo.ca.

7. Security

We use technical and organisational measures to protect personal information, including access controls and encryption in transit. No system is perfectly secure.

8. Changes

We may update this policy. The latest version will always be posted here with a revised date.